At Vivid Garden Store, we understand that receiving your plants in perfect condition is just as important as selecting the right varieties for your garden. That’s why we’ve developed a reliable and efficient delivery system to ensure your plants arrive healthy and ready to thrive in your outdoor space.
Our Shipping Partners
We partner with world-class delivery services to bring your plants safely to your doorstep:
- DHL & FedEx for standard shipping
- EMS for free shipping on qualifying orders
Shipping Options & Timeframes
Standard Shipping – $12.95
For gardeners who want their plants sooner, we offer expedited service through DHL or FedEx. Your order will be processed within 1-2 business days, with delivery typically occurring within 10-15 days after shipment. This option provides tracking information so you can follow your plants’ journey to your garden.
Free Shipping
For orders over $50, we offer complimentary shipping via EMS. After our standard 1-2 day processing period, your plants will be on their way and typically arrive within 15-25 days after shipment. This economical option helps make gardening accessible to everyone while still ensuring your plants arrive in excellent condition.
Global Reach with Careful Considerations
We proudly ship globally, bringing our resilient plants to gardeners worldwide. Please note that we are unable to deliver to certain Asian countries and some remote regions due to customs restrictions and logistical limitations. If you have questions about delivery to your specific location, please contact our customer service team.
Our Packaging Promise
Understanding that we’re shipping living plants, we’ve developed specialized packaging that:
- Protects roots and foliage during transit
- Maintains appropriate moisture levels
- Provides necessary ventilation
- Includes care instructions for immediate planting upon arrival
After Delivery Support
Our commitment to your gardening success doesn’t end with delivery. We offer a 15-day return policy from the date of receipt if your plants arrive in unsatisfactory condition. Simply contact our customer service team at [email protected], and we’ll make it right.
Payment Methods
We accept various payment options for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Whether you’re creating a drought-tolerant oasis, a deer-resistant border, or a pollinator-friendly paradise, we’re here to ensure your plants arrive ready to transform your garden into a vibrant, sustainable retreat.
Happy Gardening,
The Vivid Garden Store Team