Privacy Policy

Welcome to Vivid Garden Store! At garden-shrubs.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website and make purchases. By using our site, you agree to the practices described below.

1. Information We Collect

We collect information to provide you with a seamless shopping experience and to improve our services. This includes:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, and payment details (e.g., credit card information processed securely via third-party providers).
• Browsing Data: We automatically collect information about your device, IP address, browser type, and pages you visit on our site through cookies and similar technologies.
• Communication Data: If you contact our customer service team (e.g., via [email protected]), we may retain your messages and responses.
• Preferences: We may collect data about your gardening interests (e.g., deer-resistant plants, native species) to personalize your experience.

2. How We Use Your Information

We use your data for the following purposes:

• To process orders, payments, and deliveries for our global customers (excluding Asia and some remote regions).
• To communicate with you about orders, updates, and promotional offers related to our products (e.g., drought-tolerant plants, fragrant evergreens).
• To improve our website, product offerings, and customer service based on your feedback and browsing behavior.
• To ensure security and prevent fraud, using industry-standard encryption technologies.
• To comply with legal obligations and enforce our terms of service.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal data. However, we may share information with:

• Payment Processors: Trusted partners like Visa, MasterCard, JCB, and PayPal to handle transactions securely.
• Shipping Providers: Logistics companies to deliver your orders globally.
• Service Providers: Third parties that assist with website operations, marketing, and analytics, all bound by confidentiality agreements.
• Legal Authorities: If required by law or to protect our rights and safety.

We ensure all partners adhere to strict data protection standards.

4. Data Storage and Security

Your data is stored on secure servers with limited access. We implement SSL encryption and never store full payment details on our systems. While we take reasonable measures to protect your information, no online method is 100% secure, but we strive to use commercially acceptable means to safeguard your data.

5. Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal information.
• Opt-out of marketing communications.
• Restrict or object to data processing.
• Data portability for your information.

To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe, in compliance with regulations like GDPR for European customers.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and remember your preferences (e.g., for pollinator-friendly plants or container selections). You can manage cookie settings through your browser, but note that disabling cookies may affect site functionality.

7. Changes to This Policy

We may update this policy periodically to reflect changes in practices or laws. The revised version will be posted on this page with an updated date.

8. Contact Us

Thank you for trusting Vivid Garden Store with your gardening needs. We are dedicated to protecting your privacy as we help you create your dream garden!

Happy Gardening!
The Vivid Garden Store Team