Welcome to Vivid Garden Store! These Terms and Conditions govern your use of our website, garden-shrubs.com, and your purchase of our high-quality plants and gardening supplies. By accessing our site and making a purchase, you agree to be bound by these terms. Please read them carefully.

1. Our Identity

Vivid Garden Store is a dedicated provider of premium gardening products, including our specialty in Arborvitae, Hydrangeas, Evergreens, Native plants, and more. We are located at 3753 Dye Street, Mesa, US 85205. Our goal is to help you create a thriving and beautiful garden.

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order.
  • Use the website only for lawful purposes and not engage in any fraudulent activities.
  • Not reproduce, duplicate, or exploit any part of the service without our express written permission.
  • Inspect all plant deliveries immediately upon receipt and notify us within 48 hours of any issues.
  • Understand that due to their perishable nature, all sales of live plants are final.

3. Products and Services Description

We offer a curated selection of plants and gardening supplies, featuring:

  • Plant Specialties: Arborvitae, Hydrangeas, Evergreens, Native species, Ground Covers, Container Plants, and more.
  • Resilient Varieties: A focus on Cold Tolerant, Deer Resistant, Drought Tolerant, Heat Tolerant, and Pollinator Friendly plants.
  • Quality Assurance: We take extreme care in packaging our plants to ensure they arrive in the best possible condition.

Product images are for illustrative purposes only. The actual product may vary slightly due to the natural nature of plants.

4. Order and Payment Terms

Order Processing: All orders are processed within 1-2 business days.

Payment Methods: We accept payments via Visa, MasterCard, JCB, and PayPal. All transactions are secure.

Shipping:

  • Standard Shipping: $12.95 via DHL or FedEx. Delivery within 10-15 business days after leaving our facility.
  • Free Shipping: Available on orders over $50 via EMS. Delivery within 15-25 business days after leaving our facility.

Please note: These are estimates. Delivery times may be affected by factors beyond our control, such as customs processing and weather. We ship globally, excluding Asia and some remote regions.

Sales Tax: Applicable sales tax will be added to your order total at checkout, as required by law.

5. Returns, Refunds, and Exchanges

We want you to be completely satisfied. Our policy is designed to be fair and transparent.

Non-Plant Items: We accept returns and exchanges for most non-plant items within 15 days of receipt. The item must be unused, in its original packaging, and accompanied by proof of purchase. Original shipping fees are non-refundable.

Live Plants (Final Sale): Due to their perishable nature, all sales of live plants are final and cannot be returned or exchanged. This includes Arborvitae, Hydrangeas, Evergreens, Native plants, Ground Covers, and Container Plants.

Damaged on Arrival: If your plants arrive dead or significantly damaged, you must inspect them immediately and contact us at [email protected] within 48 hours of delivery. We will work with you to find a satisfactory solution, which may include a replacement or refund.

Please see our detailed Shipping & Returns Policy for complete instructions on initiating a return.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Vivid Garden Store or its content suppliers and is protected by international copyright and intellectual property laws. You may not use, reproduce, or distribute any content from this site for commercial purposes without our express written consent.

7. Limitation of Liability

Vivid Garden Store shall not be held liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services, including but not limited to damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or relating to these terms or your use of the website shall not exceed the amount you paid for the products purchased from us.

We are not responsible for plants that fail to thrive or perish after the 48-hour inspection period following delivery, as their care becomes the responsibility of the purchaser.

8. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Arizona and the United States.

9. Changes to Terms and Conditions

We reserve the right to update, change, or replace any part of these Terms and Conditions at our sole discretion. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

10. Contact Information

Questions about these Terms and Conditions should be sent to us at:

Email: [email protected]
Address: 3753 Dye Street, Mesa, US 85205

Thank you for choosing Vivid Garden Store. We are here to help you cultivate beauty and bring your gardening dreams to life.

Happy Gardening!
The Vivid Garden Store Team